Customer Service Specialist - Remote

Our most successful Sales / Customer Specialists enjoy building lasting relationships with our customers and are committed to exceeding customer expectations.

Responsibilities of the Customer Service Specialist:

• Provide phenomenal customer service to every Blue Nile customer
• Demonstrate excellent knowledge of Blue Nile products, practices, policies and procedures
• Prioritize customer calls, customer email, and other customer interactions
• Build lasting customer relationships through care and responsiveness
• Offer no-pressure advice and guidance to help our customers make decisions with confidence
• Effectively solve problems and find the best solution for both the customer and Blue Nile
• Consistently meet or exceed the department’s expectation for productivity level
• Ability to manoeuvre effectively and efficiently through all computer systems
• Keep up to date and informed on all daily communications
• Provide assistance and troubleshooting for payment processing
• Work cross-functionally with all teams
• Occasional market, customer, and competitive research

We obsess about our customers and are passionate about providing each customer with an amazing experience.

Our team celebrates achievements and is inspired by success.

• Native level fluency, both written and spoken in English and the ability to compose a grammatically correct, concise and accurate written responses
• Strong customer service and sales skills
• Ability to establish instant rapport and instil trust and credibility
• Detail oriented with excellent organisational skills; ability to multi-task and prioritise daily responsibilities
• Ability to work within deadlines in a fast-paced environment
• Capable of working independently as well as with a team
• Strong computer and typing skills, cross-functional experience working with technology teams is required #LI-WK1