Customer Service Executive (Financial Services)

Initial 8 Week Contract (Possibility for Extension) | Dublin City Centre Office (Hybrid) | €18 p/h

Our client, a large multinational financial services firm with offices based in Dublin City Centre, are seeking to add a Customer Service Executive to join their growing team on an initial 8 week contract, with possibility for extension depending on performance.

The ideal candidate will be allowed work from home for 2-3 days per week after the initial training in period.

The Role:

• Inbound and outbound calls for the servicing of customer loan accounts.
• Maintain system records and update following every customer interaction.
• Liaising with internal departments in relation to the expediting of required information.
• General loan administration (eg; issuing mortgage statements, redemption statements and ad hoc manual lettering as required).
• Work within agreed SLA's.
• Take ownership of complaints received, managing the customer experience to a successful resolution.

Requirements:

• Previous contact centre and/or financial services experience is ideal but not required.
• Open to studying QFA exams (maintain existing qualifcation).
• Computer literacy essential.
• Good interpersonal & communication skills with the ability to interact with colleagues and customers.
• Ability to react and deal with change in a fast-moving environment.
• Proven ability to be accountable for and follow all defined procedures, controls, and instruction.
• Good attention to detail, accuracy, and ability to multitask.
• Target driven individual with the ability to manage your own workload.