Bilingual Technical Support Graduate, Level 1
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
Job Title: Bilingual Technical Support GraduatePosition Type: Full-Time Employment
Location: Island House, Galway, Ireland
Work Model: Hybrid, 3 days in-office
Opportunity
SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You are an educated professional at an early stage of your career.You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem-solving abilities in a fast paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI.
Our fundamental goal at SOTI is to give you an opportunity to learn. Where possible we will try and direct you to a project that aligns with your interests and skills.
Fun: we have a variety of office sports including pool, soccer, table tennis, chess, D&D and many more. You can also choose to participate in various special events such as games night, poker night, and other activities. We also have our annual events such as our SOTI day company picnic and games day at a park, as well as our annual Christmas party.
Being part of our growing R&D team involved in groundbreaking mobility focused research in the Mobile and Io T sectors, you will be provided with amazing opportunities to work on exciting projects that offer innovative mobile device solutions to our enterprise clients across the world.
What you’ll do:
- Provide telephone and email based post-sales technical support for our software products.
- Investigate issues reported by customers and work collaboratively with internal stake holders and see through to resolution.
- Work proactively to update customers by reporting progress regarding outstanding queries.
- Endeavor to respond to all customer requests in a timely manner while improving customer experience.
- Provide superior customer service in regard to our MDM solutions. Diagnose and solve application queries and answer customer questions.
- Use various devices to reproduce customer environments in order to troubleshoot issues further.
Experience you’ll bring:
- Fluency in Spanish, Italian, German, French or other European language
- Experience working in a customer facing role
- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
- Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
- Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
- Knowledge of mobile computing platforms (Android, i OS, Windows Mobile and Blackberry)
- Relevant experience, exceptions for qualified candidates on relevant Degree courses
- Strong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Outstanding verbal and written communication skills in English
- Most importantly curiosity, a desire to learn and be a part of a team
About SOTI
SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’sinnovative portfolio of solutions
, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices.
With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit
soti.net
At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and Io T management solutions to the market. We offer careers with #Endless Possibilities.
So, what are you waiting for? Apply today!
If you want to bring your ideas to life, apply at SOTI today.Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.