Customer Service Agent - German Speaking

Customer Service Agent - German Language

Are you a fluent German speaker with a passion for providing exceptional customer service? Do you thrive in a collaborative and fun environment where your contributions are valued? If so, we have an exciting opportunity for you!

We are an outsourcing consultancy agency based in the heart of Dublin, known for our diverse and supportive culture. We're looking for enthusiastic individuals to join our team and deliver outstanding service to the customers of our client's exclusive sports and casino betting platform.

What you'll be doing:

• Providing top-tier customer support via chat and email, aiming for first-contact resolution and world-class satisfaction.
• Efficiently handling a variety of player and account inquiries within set service standards.
• Taking ownership of customer issues, ensuring they are resolved effectively or escalated appropriately.
• Accurately and efficiently inputting customer data into relevant systems.
• Communicating product, service, and promotional information clearly to customers.
• Contributing to revenue growth through engaging outbound campaigns (no cold calling!).
• Collaborating with other teams to meet business needs.

What you'll bring:

• Essential: Fluency in both English and German.
• Essential: Proven experience in a customer-facing role (e.g., call centre, sales, high-end retail, or 4/5-star hospitality).
• Essential: Excellent written communication skills.
• Essential: Strong interpersonal skills with the ability to build positive relationships.
• Essential: A proactive approach to problem-solving.
• Essential: Strong IT literacy and keyboard skills.
• Essential: Ability to thrive in a team-oriented environment.
• Essential: A positive, enthusiastic, and motivated attitude.

What we offer:

• Competitive salary with a clear progression model.
• Attractive and flexible benefits package.
• Generous annual leave (200 hours).
• Hybrid working policy.
• Income protection and life insurance.
• IT equipment allowance.
• Opportunities for career growth and development.
• Comprehensive training to enhance your skills.
• Employee referral bonus scheme.
• Convenient city centre location, close to public transport (Luas & Grafton St).

Top reasons to join us:

• An employee-focused culture where you matter.
• A vibrant social committee and community.
• A fun, friendly, and diverse workforce.
• Leave policies that support a healthy work-life balance.
• A supportive and collaborative work environment.