Operations Support Engineer

Operations Support Engineer

• Responsible for coordinating system installations and/or upgrades at NTA and customer sites, working collaboratively with suppliers and operators to actively resolve technical issues with all systems;
• Responsible for addressing all service-related issues at operator sites, included (but not limited to) troubleshooting minor software problems, firmware upgrade, hardware troubleshooting, providing training to customers and new operations personnel;
• Being accountable for the development, operation and maintenance of practices, processes and procedures as applicable to the Operations Team;
• Developing and updating documentation covering all aspects of Operations Support to facilitate knowledge transfer and standardise operational support interfaces between service providers, transport operators and the NTA;
• Ensuring the timely and prioritised management of incident faults relating to vehicle equipment and relevant NTA back office systems through a managed service desk;
• Support ongoing and new project initiatives being implemented by the NTA and Transport Technology directorate;

The role will be based from the NTA's offices, but is a 'hands on' support role that requires frequent off-site visits to Service Providers and end-users premises. This will involve travel in and around Ireland, mainly focused but not limited to, the greater Dublin metropolitan area.

Full training in supporting the equipment such as on-bus ticketing, vehicle location systems real time systems will be provided

• More than three years experience within similar technical service environments;
• Hold a National Craft Certificate in any of the following; Electrical, mechanical, aeronautical and/or Automotive.
• Ability to understand and troubleshoot issues within complex technical environments;
• Demonstrable ability to fault-find and troubleshoot technical issue (e.g. electrical systems, work with technical manuals, specifications, drawings/diagrams);
• Systems analysis and design experience, customer facing a benefit;
• Excellent English written and verbal communication skills; and
• Proficiency using Microsoft Office.