Customer Service Advisor - Limerick - Part-Time (Weekends) New
CPL Limerick
Role: Customer Service Advisor
Location: Henry Street, Limerick, fully onsite
Contract: Permanent Part-time
Working Hours: Saturday and Sunday, 9am-5.30pm only.
Location: Henry Street, Limerick, fully onsite
Contract: Permanent Part-time
Working Hours: Saturday and Sunday, 9am-5.30pm only.
- Please note initially there will be full time training for 6 to 8 weeks. Monday – Friday (time to be confirmed - 10am-2pm or 1pm to 5pm)
To know more, click Life at Covalen
As a Customer Service Advisor, you will be working within and promoting the Company Values - Be Brave, Be Wise, Be Proud and Exceed. The Covalen team are supporting a financial client with their growth in the Irish market. Covalen are growing their team to work in Financial Customer Support.The mission of the team is to provide best-in-class support to customers.
An ideal candidate will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, could analyse information and act according to the information presented, and perform under pressure.
Responsibilities:
- Manage inbound and outbound phone calls in an efficient and timely manner. Collating information from customers via these telephone calls.
- Receiving inbound calls from customers through a virtual call centre, answering various questions.
- Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to.
- Drive sales to achieve targets.
- Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products.
Requirements:
- Minimum 9 months experience in a customer facing role.
- Excellent communication (spoken & written English) and interpersonal skills.
- Eager to learn and grow with Covalen.
- Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.
Interview process:
- 1 Virtual interview with the Customer Operations team
- Online Tech and English language assessment through Qualtrics
Benefits:
- Career Development
- Extensive training and access to Wellness Programme
- Employee Engagement Initiatives & Committees
- Employee Assistance Program (EAP)
- Hive Medical Cash Plan
- PRSA and Bike-to-Work Scheme
- Tax Saver Tickets
- Be part of a great, friendly and a diverse team
- Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.
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CPLLimerick
Customer Service Advisor
Location: Henry Street, Limerick, fully onsite
Contract: Permanent Full-time
Working Hours: Working hours will be Monday to Friday 9am to 5:30pm (flexibility to work weekends if needed)
• Please note initially...
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you'll be the first point of contact for our customers, helping themwith inquiries and providing excellent service. No prior experience? No problem! We offercomprehensive training to help you succeed.Key Responsibilities:-Handling inbound and outbound...
CPLLimerick
Customer Service Advisor
The entry-level Customer Service Advisor will be working within and promoting the Company Values - Be Brave, Be Wise, Be Proud and Exceed.
The Customer Advisors will be able to multi-task, think on their feet, resolve...