Front Office Manager
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Application Details
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description- 6643600463867;-7.25045680999756;NEWPARK HOTEL , Castlecomer Road , Kilkenny , Co. Kilkenny , R95 KP63
The Newpark Hotel is a 4* hotel that is part of a group of hotels known as the Flynn Hotel Collection which is recognised as one of the finest family-run hotel groups in Ireland. We have sister properties in Ennis & Dungarvan. Our vision is surrounded by the motto let our family look after your family.
One of our key values which supports our vision is nurturing hospitality talent, providing a welcoming and supportive environment for individuals to hone skills and grow in confidence.
The main purpose of the role will be to: Ensure a smooth, prompt and effective service to all guests.
Ensures maximum compliance with the Company’s guest service standardsTo maintain and enhance Rooms Division profitability
Directs and control the activities of the Front Desk
Act as the manager on duty in the hotel when senior managers are not available
Manage shifts at the Front Desk and oversee all scheduling for the front office division
The main duties will be to: Handle any guest comments and ensure appropriate follow up takes place
Follow up on guest feedback received both through internal and external sources.Ensure that guests receive a personalized and warm welcome, hassle free check-in and check-out experience and memorable stay including farewell at the hotel
Will be responsible for all financial duties including shift balancing, cash variances, float checks
Brief Hotel Manager on all arriving/departing VIP guests
Supervise, guide, train and manage the performance of Front Office Team
To Manage the team’s performance and progress, including progressive discipline and conducting annual reviews.
Responsible for the overnight team in relation to enforcing standards, ensuring continuous training specifically with regards to Health & Safety and cover any shifts necessary.
The ideal candidate should have:- 2+ years of experience in a similar role
- Previous experience as Front Office Manager/Assistant Manager is essential.
- Working knowledge of Front Office Systems, preferably HotSoft is essential.
- Be courteous and focused on providing a consistently high standard of service.
- Must be a team player with the ability to multi-task.
- Must be standards driven and detail orientated, with the desire to progress within the hospitality industry.
- Excellent written and spoken levels of English.
- Excellent interpersonal, organizational and communication skills.
- Sector:
- Not Required