CRM Administrator
About Kerry
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world.Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
About the role
A CRM Administrator is responsible for bridging the gap between the employer's CRM systems and users, ensuring that the system’s master data is properly controlled, maintained, and synchronized with complementary systems.
Key responsibilities
Data Management:- Maintain transactional data integrity.
- Ensure ongoing master data management integrity (e.g., duplicate reduction).
- Support data regional or global changes associated with sales structural realignment initiatives.
- Support security model changes (Matrix) as needed.
- Maintain the process approver list.
- Participate in CRM team meetings.
- Manage ServiceNow ticket queue triaging and resolution for CRM incidents.
- Test system enhancements and document results.
- On-board and off-board CRM users.
- Coordinate new users’ creation.
- Manage user access, licenses, and permissions E.g., LinkedIn, Quip, Epid, Outlook, KSS, 360, Case Management, etc.
- Maintain user accounts, update user information, and deactivate users as needed.
- Create and maintain standard reports and dashboards in CRM.
- Analyze CRM data for decision-making purposes.
- Conduct ongoing training and new functionality rollout training.
- Act as the point of contact for users with CRM questions.
- Conduct multiregional monthly clinics and lead multiregional onboarding sessions.
- Manage biweekly releases.
- Create and manage Workplace posts.
- Collect and manage CRM enhancement ideas.
- Document and review processes, recommending improvements as needed.
- Bachelor’s Degree or equivalent.
- Office Software.
- Preferred Skills: Interpersonal skills, communication, assertiveness, teamwork, adaptability, flexibility, time management, and situational awareness
Please note: We do not accept CVs or candidate profiles from recruitment agencies where Kerry terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers.