Application Support Analyst (O365)

Application Support Analyst (O365) required for our client based in Dublin 2 (public sector)

This is a full time position with hybrid work structure 2 days a week on site

Responsibilities:

• Provide technical support to users within the organisation, and to external clients
• Troubleshoot various Office 365 issues, including connectivity and mobility
• Resolving or escalating to 3rd parties where needed, and identifying and managing problem tickets.
• Promote user adoption through application support and end-user training;
• Maintain technical support relationships with suppliers to ensure services are provided effectively.
• Deliver application and customised training to users within the business.

Requirements:

• Degree in Computer Science/Engineering or equivalent
• 3+years of experience in a similar role
• Proven track record in supporting enterprise applications, including leading or supporting upgrades
• Strong knowledge and experience supporting Microsoft o Office 365
• Please note that we can only accept application from candidates fully eligible to work in Ireland who don’t require or will not require visa sponsorship in the future.

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