Contact Centre Jobs in Dublin
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Search Results - Contact Centre Jobs in Dublin
FMI Field Management Ireland-Dublin
You must have permission to work full time in Ireland. We cannot accept part-time work permits or any visa with restricted working hours.
This is not a remote position
Position Overview: As a Contact Centre Team Leader, you will be responsible...
appcast.io -
Collier Broderick-Dublin
and effective support for staff, on-site training, guidance, mentoring, and day-to-day management, and the integration of the branch operations and staff into one cohesive and engaged team. Enhance the digital hub/contact centre, supporting online banking...
September Consulting Ltd-Dublin
provider of tech hardware. They're at the top of their industry, creating the smart components that drive the world we live in.
They are currently looking for an experienced HR Service Centre Associate to join their fast-moving HR team for a 5-month...
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Optum-Dublin
Partner with technical leaders and development teams across portfolios to ensure proper execution of product vision, strategy, and features for Contact Center Data and Analytics products, services, and support.
• Communicate changes in strategic...
Amach-Dublin
Join one of the world’s fastest growing technical teams
We understand that looking for a new role can be a bit of a roller coaster, and at Amach we pride ourselves on providing a personal feel to the process, really getting to know our...
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PlanNet21 Communications-Dublin
communications and collaboration, contact centre services and bespoke software development solutions. With our unified architecture approach, we possess all the key attributes to evaluate, design, commission and support complex solutions for some of the industrys...
Crédit Agricole Group-Dublin
Duties and Responsibilities
Customer Service:
• Answer incoming calls, assess the urgency of the call, appropriately prioritize and escalate if necessary according to established procedures to ensure optimal quality customer service.
• Perform...
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Morgan McKinley-Dublin
Previous contact centre and/or financial services experience is ideal but not required.
• Open to studying QFA exams (maintain existing qualifcation).
• Computer literacy essential.
• Good interpersonal & communication skills with the ability to interact...
morganmckinley.com -
Allianz Popular SL.-Dublin
to ensure key performance indicators are achieved. You will also contribute to the success of the Sales and Distribution contact centre by working closely with the WFM Specialist to provide data-driven insights, improve resource allocation, and drive...
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Sky UK-Dublin
to increase revenue generation.
Utilise Salesforce CRM: Effectively manage sales pipeline, track progress, and generate reports using Salesforce CRM.
Collaborate effectively: Work seamlessly with internal teams, including the contact center and compliance...
Global Payments, Inc.-Dublin
With previous contact centre expertise, 3 direct reports and up to 24 indirect reports you will be responsible for spearheading projects by leading the team and meeting both internal and external deadlines ahead of target and to budget while...
efinancialcareers.ie -
airbnb, Inc.-Dublin
of service driving customer satisfaction (NPS, CSAT) through effective & financially sustainable operations.
Monitor & drive performance of our teams against targets through contact center related metrics.
Manage capacity on an ongoing basis - driving...
CPL-Dublin
Tallaght
Onsite working
Start date: 26 May
What you will be doing:
• Provide ‘Best in Class’ customer service and provide clear solutions to customer queries within the contact center environment.
• Perform and approach your role to the professional...
cpl.com -
Accenture-Dublin
scale contact centre, front-office and digital transformation
• Deep understanding of customer journey mapping, persona development and human centric process re-design
• Leading / facilitating design workshops
• Working with a diverse set of cross...
accenture.com -
CPL-Dublin
knowledge effectively.
• Skilled in conflict management.
Performance Management:
• Ability to work towards and achieve targets.
• Understanding of contact centre metrics and targets.
• Understanding of the drivers of staff performance.
• Ability...
cpl.com -
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